Systems that finally agree, and numbers leadership can use
Several established systems each held part of the truth, and the monthly pack was assembled by hand.
The challenge
- Core systems could not be replaced, and could not talk to each other either.
- The same customer existed three times, with three different identifiers.
- The management pack took days to produce and was out of date on arrival.
- Departments reported different figures for the same period.
Capabilities
- Integration
- Data platform
- Dashboards
- Alerting
The solution
Delivered in phases, each independently useful, so the business saw value before the whole system existed.
- 01
Integration layer
A translation and synchronisation layer between the existing systems, so each keeps its own model.
- 02
One customer identity
Matching and merge rules producing a single customer across sources, with conflicts handled and history kept.
- 03
Agreed definitions
A modelled reporting store where each metric is defined once and reused everywhere.
- 04
Dashboards
Live leadership views with drill-through to the underlying records, plus team-level operational boards.
- 05
Alerts
Threshold and anomaly alerts sent to the people who can act, rather than waiting for month-end.
Technical detail
Described at the level that shows the work without exposing anything belonging to the client.
- Incremental, re-runnable pipelines from each source system
- A semantic layer with single-definition metrics and documented ownership
- Data quality tests on freshness and completeness, alerting on failure
- Row and metric level access control aligned to organisational scope
The outcome
Described qualitatively. Commercial results belong to the client and are shared only with their permission.
- Existing systems keep running while behaving like one platform
- One customer identity across finance, operations and marketing
- The management pack became a live link instead of a monthly project
- Discussion moved from whose number is right to what to do about it
Tell us what your business is trying to do.
The first conversation is about your operation, not our services. If we are not the right fit, we will say so.