Membership businesses live on the details.
Joining, billing, attendance and renewals running as one dependable system.
The problem
Members are managed across a booking tool, a spreadsheet and a payment provider, so the three rarely agree. Freezes and upgrades are done by hand, failed payments surface late, and nobody can state the true active membership figure with confidence.
What we build
A membership platform that owns the full member lifecycle, from first enquiry through to won back, with the billing, attendance and access rules attached to it. Front-desk staff get a fast screen for the things they do fifty times a day, and members get somewhere to manage their own account.
Key capabilities
Scope is agreed per project. Most companies start with the two or three parts that remove the most manual work, then extend.
Member records
Personal details, plan, status, payment history, attendance and communication in one profile.
Plans and subscriptions
Joining fees, recurring plans, pro-rata changes, add-ons, commitments and family or corporate structures.
Billing and failed payments
Collection, automatic retries, dunning workflows and reconciliation against your payment provider.
Attendance and bookings
Class and session booking, capacity rules, credits and no-show handling.
Staff console
Find a member, take a payment, freeze a plan, log a conversation, in seconds rather than screens.
Member self-service
A portal or app for updating details, booking, paying and requesting changes without a phone call.
Integrations
Built to connect with the systems you already run, rather than replacing them by default.
What changes
No percentages are published here. We report results from your own system once it is running.
- Membership status is the same everywhere at once
- Renewals, freezes and failed payments look after themselves
- Front-desk time goes to members instead of data entry
- Leadership can see active members, churn and collections without waiting for month-end
How it is built
The detail that decides whether the system is still dependable in three years.
Our engineering approach- Membership status modelled as an explicit state machine, so invalid transitions cannot happen
- Scheduled jobs for renewals, expiries and retries, written to run safely more than once
- Payment provider webhooks verified and reconciled against internal records
- A single entitlement service consulted by portals, apps and door hardware alike
Often built alongside
Access Control & Connected Systems
Doors, turnstiles and devices that behave according to what your systems know.
Read moreMobile & Customer Applications
Apps and portals that let customers and staff do things themselves.
Read moreOperations Management
The internal system your business runs on, instead of the spreadsheet it inherited.
Read more
Thinking about membership management?
Tell us what the process looks like today and where it breaks. We will tell you what we would build, in what order, and roughly what it takes.